Is your company's administration and finance department overstretched and always working at full capacity?
Today we want to tell you how you can free up Administration thanks to a smart sales software. We'll tell you all about it in this new post on our videoblog of tips!
Find out in this new video:
Why is Administration overwhelmed?
As we see in the video, this situation is a common problem in the administration and finance department of many B2B companies. The overload of work is largely caused by the time the department needs to spend supporting sales.
So it happens that the administrative-financial department receives a large number of queries and requests, both from sales staff and customers, which often require review or corrections. Furthermore, the time it spends on this multiplies, because it comes through multiple channels and in different formats.
The lack of integration of the different channels (e-commerce, CRM, Pre-sales…) means extra effort for the organisation, even more so when non-standardised channels are added, such as paper, email, WhatsApp, calls… And the problem goes further, as this means a source of potential errors.
So we have an overwhelmed department, which wastes a lot of time reviewing and correcting sales errors that have not been previously detected by the sales team. What is the solution?
The CatalogPlayer solution
As you can see in the video, to turn this situation around, the key is to acquire smart sales software that unifies the communication channel.
The CatalogPlayer platform allows the integration of communication methods between Administration and the sales team, which optimises the time invested by both departments. The fluid exchange of information, not only between administration and sales, but also between sales staff themselves, greatly reduces errors in the sales process, which allows for a better customer experience.
Integration with your ERP
Acquiring CatalogPlayer's sales software does not mean having to give up any previous organisational system. On the contrary, to improve your company's administration, the platform has the ability to integrate with your ERP (Enterprise Resource Planning).
Integrating your ERP with the CatalogPlayer platform allows for more effective business management. The constant flow of information is a great help:
- Sales data is sent automatically to the ERP and is more easily managed
- Administration can carry out solutions centrally
- Greater detection of sales opportunities
Advantages of the software
This, of course, means greater productivity and good quality of work in the administrative department, in parallel with a decrease in complaints and, therefore, a better working environment.
Furthermore, very importantly, the automation of certain functions and the reduction of errors and complaints conveys to the customer an image of a serious, high-quality and technologically up-to-date supplier.
